EXCELLENT customer service. Awesome employees. Beautiful product.
I initially contacted Burlington regarding a free estimate for installing a gas insert via their website, and heard back from them I believe within 24 hours to set up an appointment. Rich, the owner, came out to provide the estimate and was extremely knowledgable, professional, and friendly. He followed up our appointment with a prompt estimate via email. As an additional note, he was running late for our appointment, but I had not only received a call well in advance from the Burlington office letting me know this, but also from Rich as well. I really appreciated this!
We had some additional questions after Rich's first visit, so we had asked if he could come back out to our home, and he was more than happy to do so. Again he was running a bit late, but that was totally fine since he gave me a call to let me know this.
It was very easy to set up the appointment for the installation. The three guys who came out to do the work were on time (I received a call about an hour before they arrived letting me know they were on their way), very professional, extremely friendly (they were so sweet with our 2.5 year old son), knowledgable, kept everything very clean, and did their work very efficiently.
The insert itself is absolutely beautiful! We can't wait to use it all winter long!
Overall I couldn't be happier about the entire experience with Burlington. To sum it up: EXCELLENT customer service. Awesome employees. Beautiful product.
Burlington Fixed Our Fireplace When Others Wouldn't!
They fixed what others couldn't. I called another fireplace place in Racine who wouldn't even look at my fireplace based on the manufacturer. Brandon from Burlington Fireplace came out and fixed it in an hour. Very professional service with great attention to detail and consideration to protect our carpet and surroundings. We plan on building a home next year and hope to use them for a new fireplace installation.
I'm very happy I chose Burlington - Great Respone Time!
The first time Burlington Fireplace came out they dismantled the stove and cleaned it out and re-embered it.I admit that it did need a good cleaning first, but this did not solve the problem. So I called them again a few months later and Burlington Fireplace came out and took a deeper look at the stove and found some low voltage coming off a thermal sensor.The sensor was replaced and the gas stove is working great now. I actually did not pay for two service visits because they were already out and did not fix the problem initially. All in all I am very happy with them...I also might add that they are good about answering their phones and getting back to people which I find is a rarity these days.
Everything went fine. They were very good. I especially like the guy that did the fireplace. He also solved a problem I'd had with the fireplace. I do recommend them to others!
Excellent Service All Around
Jeremy and Brandon were on time, efficient, cleaned up afterward and put furniture they moved back in place. They were curteous and very professional. The owner of the company, I feel gave me a fair dealer and I particularly appreciated that they are a local business and would be able to provide service for all my heating and air conditioning needs. I would highly recommend this business.
Did a VERY thorough job & went above and beyond for us.
All aspects of our experience with Burlington Fireplace were first-rate. The owner made sure to show us all of our options, even making a house call the same day to discuss. The installation crew was exceptional. Taking time to discuss the installation and operating procedures, going above and beyond to remove a dead animal from our fireplace. The crew also made sure to cover all carpets and clean up the entire job site. I have and will recommend Burlington Fireplace to all my family, friends and co-workers.
Very happy with service provided.
Arrived on time. The installers were professional and pleasant to deal with . They gave you updates on the installation, and asked questions so they knew exactly what I wanted. (new duct added and AC moved to a different location). Gave instructions on operating the new system. Cleaned up afterwards. Very happy with the service provided.
Excellent from beginning to end.
Salespeople were very friendly and knowledgeable, they gave us the information that we needed without trying to sway us to one particular model or brand. The installers were amazing, they were on time, clean and answered all of my questions. They also took the time to show me exactly how to light and maintain the stove so I didn't have to rely on the manual.
Burlington was the only one that responded/said they could do the work.
Ron showed up as promised between 12-4 on Fri. Couldn't get the rest of the fireplace to light, said he believed it was the gas valve (special order part, taking 5 bus days and around $300-400 for the part alone, said they'd call me when they received it.) Charged $147 for labor/trip charge. I called Wed to ensure the part on it's way, Rich said they're having trouble finding part (part # written down wrong by Burlington). Thurs they called said they need to stop by again to write the correct part # down, so they did. Fri they called again, said they'd like to measure the fireplace just in case a new fireplace was needed. Jerry researched the part nationwide on Thu/Fri, called and said only 30 parts were available nationwide and they had 1 in their stockroom. Sent Ron back to install it within a few hours and it worked. Charged $370 for part and labor. Thank you Burlington for being responsive with an impending house closing deadline looming.