We highly recommend
Everything about our experience with Burlington Fireplace was great, from Rich coming out to provide a quote, to our visit to their showroom to make our final selections.
The install team of Todd, James and Graham was great.They are professional, courteous and efficient.They took time to make sure we were satisfied with our gas insert and showed us all the details of how to operate it.
About a week after the install, when the weather got cooler, we were noticing a bit of a draft coming from the bottom of the unit and they came right out, inspected it and did further insulation to solve the issue.Again, with total kindness.
We highly recommend Burlington Fireplace!
Thank you all again for treating us so well and for the fantastic gas insert.
Dan & Sarah
Josh called before he arrive to confirm the appointment. Good thing, because we wrote to appointment down for the wrong day (date), our mistake. When he arrived, he stated who he was and was here to service our fireplace. He came in, looked at the fireplace and returned to his truck to get his tools, a shop vac and a drop cloth to protect our carpet. Then he went to work cleaning, inspecting and rearranging the logs. Within 45 minutes he had completed the service activity and the fireplace was up and running. During the service call, Josh answered all my questions on the operation of the unit, first one we owned. Very knowledgeable and a professional technician. I'd have him backto service our fireplace again. Thanks Josh
Happy Wife Happy Fireplace
Had our yearly cleaning done and our gas log looks like new.
Brandon was our tech and did a great job. Covered everything with
tarps and was very courteous and professional. Did the cleaning,and
was very detailed. Very pleased with the entire service.
Thanks Brandon for a job well done!!
Great customer service
Great customer service.Technician answered all my questions and even showed me how to do preventative maintenance.He cleaned my fireplace almost as good as new after previous owners never had it serviced since installed 12 years prior!
Josh performed annual maintenance. He was very professional , and efficient. Explained what he did . Very friendly.
The owner came out to our house and walked us through the install procedure and helped make sure we picked out the correct model and size for our needs. On the day of the install, Steve and Cody were professional, polite, and did a great job installing(it's not easy in an old folk farm house), cleaning up, educating and making sure they were installing the wood burning stove as I wanted it. It was a pleasure working with Burlington Fireplace.
Professional, courteous and cleaned up the job. James & Graham
We had an fireplace insert installed last year and Burlington Fireplace took care of everything in a very professional manner.They went through the instructions with us and answered the questions we had.When we have called for info they have been very helpful.This week we had the chimney swept and Josh Fazekas came out and did a wonderful job. The area was left cleaner then when he came.He also answered some questions I had about the insert.Thank you, Josh!
Had our chimney cleaned by Josh and was amazed at the job he did. He left no ash no soot and no mess behind when he was finished. The glass was also spotless when he left.Thanks for a job well done.
Josh came over to clean and inspect our gas fireplace. He arrived on time, removed his shoes, laid down a tarp, and went to work. He patiently answered our questions while cleaning the unit. He did a thorough job. I would not hesitate to call this business again for our next maintenance, very satisfied.